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Booking Terms & Conditions

 

The Agreement:

The contract is deemed to have been made once the guest has paid a deposit and the owner has dispatched a confirmation of booking. The guest must be over 18 years at the time of booking.

Payment:

For bookings made more than 8 weeks before arrival, a deposit of 20% of the total cost of the holiday is required. The balance is due 8 weeks before the holiday commences plus the £100 refundable security/damage deposit. Email reminders are sent, but delivery cannot be guaranteed.

Where a guest fails to pay their balance by the due date the booking may be cancelled and the deposit retained. For bookings made less than 8 weeks before arrival, the total amount is payable in full on booking.

Security/Damage Deposit:

A £100 refundable security/damage deposit will be added to the balance due 8 weeks before the holiday commences. All being well, this will be returned to you within 2 weeks of your departure date. Any deductions will be itemised & communicated to you in advance.

Booking:

The person who makes a booking (the guest) will be responsible for all persons included in the booking and should ensure that they are aware of these terms & conditions. The owner reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with these terms & conditions.

Cancellations due to Covid:

For all future bookings we will continue to offer a full refund or postponement if government travel regulations prevent your whole party from travelling to the property or the Owner is prevented from offering their property for rental. This offer, which is outside our normal Terms and Conditions, does not apply to illness or advice to self-isolate.

Cancellations or Changes by the Guest outwith Covid:

Once the holiday is booked the Guest has entered into a legally binding contract. If the Guest cancels, for whatever reason (including medical and weather related) then no refund of the deposit will be due, and within 8 weeks of the holiday no refund of the full balance is due. In the event that the property is re-let, for the cancelled period, the owner may at their discretion refund the amount paid subject to an admin fee and any other costs. In the event the cancelled period is re-let for a lesser amount the lesser amount will be refunded.

Cancellation Insurance:

It is recommended and expected that the Guest will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay.

Cancellation by Owners:

The owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (eg through storm, fire, flood, etc) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability). Note: in the unlikely event of a cancellation the owner will make every possible effort to secure alternative accommodation if required.

Arrival/Departure:

The property is available for occupation from 4.00 pm on the first day of the holiday and must be vacated by 10.00 am on the last day.

Number of People using Holiday Accommodation:

The owners permit the guest and members of the guest’s party (but no one else) to occupy the property for holiday purposes only. No Smoking: The property adopts a No Smoking policy.

Cleaning:

Guests are responsible for leaving the accommodation in good order and in a clean condition; otherwise an additional cleaning charge will be levied. Please note that the convention for UK Holiday cottages differs from hotels and other countries in that guests are expected to leave the property in a similar state to which they find it (reasonable cleaning accepted). Please abide by this convention so we can continue to provide good value for guests.

Breakages & Damage:

Reasonable wear & tear is expected. However, the Guest will be required to reimburse the Owner for replacement, repair or extra cleaning costs required if the Guests has broken or damaged any of the items in Over Blairish Cottage. Photographic evidence will be supplied together with any quotes and invoices.

Pets:

The guest may only bring such pets as are booked in by the guest at the time of booking. Pets must be well-behaved and should not be left unattended in the property. They are not permitted in the bedrooms or on any furniture in the property. If damage or extra cleaning is caused by pets the guest will be billed for that charge. The garden is not guaranteed as secure for dogs and all dogs should be kept on a lead at all times in the immediate vicinity of the property.

Wildlife:

The property is in a beautiful rural area. Please therefore expect to meet some wildlife, including the odd spider, mouse, bird, fly, bee, wasp or other creature, which may make their way into a property unbeknownst to the owner.  If any of these creatures are encountered and assistance is required, please contact the owner in a calm and reasonable way.

The owners reserve the right to take no action if they do not consider the existence of the wildlife to be a serious threat to health.

Guest Responsibilities:

o The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the guest at all times.
o Guests agree to inform owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. Guests should not remove any item from the property. The owner may ask for reasonable replacement costs.
o Guests should take the necessary steps to prevent any blockages of baths, sinks and toilets and particularly should not dispose of wet wipes, disposable nappies or other personal hygiene items down the toilet.
o Guests should keep the linen, towels, carpets clean. Any cost associated with stains will be charged to the Guest.
o When leaving the Property, the Guest will shut & lock all doors and windows.
o Guests should not cause nuisance or annoyance to occupants of nearby properties.
o Guests should allow reasonable access to the property by the owner for maintenance given reasonable notice.
o Guests should put all furniture back to where it was at the beginning of the rental period.
o Guests should not leave any items at the property and, if left, the owner has the right to charge for the removal, return or disposal of those items.

If, in the opinion of the owner, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the owner as discharged and the owner may repossess the property immediately. The guest will remain liable for the whole cost of rental and no refund shall be due.

Complaints Procedure:

Any dispute arising out of the booking will be between the guest and the owner. No complaints can be considered unless notified during the guests’ stay in the property. It is the duty of guests to minimize any loss to them and therefore it is their responsibility to inform the owner at the earliest possible opportunity of any problem. Complaints received after departure cannot be accepted as owners have no opportunity to resolve the complaint at the time.

Liability:

The owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, electrical services or exceptional weather.

No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the guest or any member of the party during their occupancy.

The maximum liability accepted by the owner will be the total cost of the holiday as paid by the guest to the owner. No other expenses such as travelling costs or alternative accommodation will be accepted.

Force Majeure:

The agent or owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control.

Waiver:

The failure of the owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.

Miscellaneous:

The guest agrees that the contract with the owner is made at the owners’ premises and that any proceedings between the parties shall be conducted in the County Court nearest to the owner.